Booking & Cancellation Policy

To ensure availability and maintain the quality of our service, we kindly require at least 24 hours’ notice for any cancellations or rescheduling.

Cancellations made with less than 24 hours’ notice will incur a $50 cancellation fee

Same-day cancellations will be charged up to 50% of the scheduled service

If our team arrives and is unable to access the property, the full service fee may be charged

Arrival Window

We provide an arrival window rather than an exact time due to scheduling and traffic.

Our team will arrive within the scheduled time frame
Delays may occur, but we will communicate if anything changes

First-Time Cleaning Policy

For first-time clients, a deep cleaning service may be required to bring the home up to our standard.

Add-Ons & Extra Services

Any services not included in the selected package will be considered add-ons and may include additional charges.

Pet Policy

We love pets! However, please ensure pets are secured during the cleaning.

Payment Policy

Payment is due upon completion of service unless otherwise agreed.

We accept convenient payment methods such as Zelle, Venmo, or other agreed options
Late payments may incur additional fees

Safety & Condition of Home

For safety and quality purposes:

We reserve the right to decline service if conditions are unsafe
Homes with excessive clutter, damage, or biohazards may require specialized cleaning

Our Commitment

We are committed to delivering high-quality, detail-oriented cleaning. If something is not up to standard, please contact us within 24 hours, and we will make it right.